Refund Policy
Last updated: December 1, 2025
Refund Policy Overview
We strive for complete customer satisfaction. Please read this policy carefully to understand your refund eligibility for different types of services.
1. General Refund Policy
FreelancePlug offers refunds under specific circumstances outlined in this policy. All refund requests are evaluated on a case-by-case basis and must meet the eligibility criteria for the specific service purchased.
2. Training Programs & Courses
14-Day Money-Back Guarantee
Training programs include a 14-day money-back guarantee from the date of purchase, provided the following conditions are met:
Eligible for Refund
- • Technical issues preventing access
- • Course content significantly differs from description
- • Requested within 14 days of purchase
- • Less than 30% of course content accessed
Not Eligible
- • Change of mind after 14 days
- • Failure to achieve desired results
- • More than 30% of content accessed
- • Downloadable materials accessed
3. Marketplace Accounts Service
Important Notice
Due to the nature of digital services and account transfers, refunds for marketplace account services are limited and subject to specific conditions.
Partial Refund Eligible
- • Service not delivered as described
- • Technical issues preventing transfer
- • Requested within 7 days of purchase
- • Account not accessed or used
No Refund Available
- • Account successfully transferred
- • Client-provided information errors
- • Platform policy changes
- • Account restrictions after transfer
4. Tools & Automation Services
Refund eligibility for tools and automation services depends on the specific service type and delivery status:
Refund Conditions
- Setup Services: 50% refund if canceled before work begins
- Completed Setup: No refund after service delivery
- Subscription Tools: Prorated refund for unused period
5. Mentorship Program
Mentorship Refund Policy
Due to the personalized nature of mentorship and immediate allocation of resources, refunds are limited to specific circumstances.
- 50% refund if canceled before first session
- 25% refund if canceled after first session but before second session
- No refund after second mentorship session
- Emergency situations considered case-by-case
6. How to Request a Refund
To request a refund, please follow these steps:
- Contact Support: Email support@freelanceplug.com with your order details
- Provide Information: Include your order number and reason for refund request
- Review Period: Allow 3-5 business days for request evaluation
- Resolution: We will contact you with our decision and next steps
Processing Time: Approved refunds are processed within 7-10 business days and will be credited to your original payment method.
7. Policy Exceptions
We reserve the right to make exceptions to this refund policy in extenuating circumstances at our sole discretion. Exceptional cases may include:
- Medical emergencies with documentation
- Bereavement situations
- Technical issues caused by our systems
- Service delivery failures on our part
Questions About Refunds?
If you have questions about our refund policy or need to request a refund, please contact our support team.